FAQ
STEP 1: Once your order is shipped, you will receive an email containing your tracking number.
STEP 2: You can use it to check shipping progress on the carrier’s official website or any third-party tracking platform.
STEP 3: If the tracking information has not been updated for a long time, please contact us.
STEP 2: You can use it to check shipping progress on the carrier’s official website or any third-party tracking platform.
STEP 3: If the tracking information has not been updated for a long time, please contact us.
• Reason for delayed update: The shipment is expected to arrive at our overseas warehouse within 30–40 days from the dispatch date; logistics updates will follow.
• Reason for display failure: The system incorrectly displays the carrier as USPS; the tracking number must actually be queried via FedEx.
• Reason for display failure: The system incorrectly displays the carrier as USPS; the tracking number must actually be queried via FedEx.
• We reply to every message. If you have not received a response yet, this is usually because it was sent outside business hours.
• Customer service hours (GMT+8): Mon–Fri: 08:30–12:00, 14:00–18:00 / Sat: 08:30–12:00
• If you contacted during break time, weekends, or nighttime, replies will come during the next working period.
• High message volume: inquiries are processed in order.
• Customer service hours (GMT+8): Mon–Fri: 08:30–12:00, 14:00–18:00 / Sat: 08:30–12:00
• If you contacted during break time, weekends, or nighttime, replies will come during the next working period.
• High message volume: inquiries are processed in order.
Pre-order items are products that have not yet been released or have not arrived at our warehouse. Placing a pre-order ensures you do not miss out on highly anticipated products.
YES.
Arrival dates are estimates based on vendor information. Delays may occur due to production or logistics. Updates will be provided as available.
Returns are accepted within 30 days of delivery if items are:
• Unopened
• Unused
• In original packaging and resale condition
• Unopened
• Unused
• In original packaging and resale condition
• Pre-order items: waiting for official release
• Sold-out items: may or may not restock depending on manufacturer decisions
• Sold-out items: may or may not restock depending on manufacturer decisions
Yes. We source goods through authorized and legitimate channels. Contact us if you need verification.